There is a lot of material for active listening exercises out there, if you want to take matters into your own hand and become a better listener. Putting these means into action is a skill that can be trained and improved over time. Gestures can speak louder than a thousand words and directly portray your attitude towards the speaker. Nonverbal cues are just as important as verbal ones when holding an important conversation. Do not interrupt the person you are talking to, let them finish.“Could you please explain that to me again in a little more detail?! – signals a follow-up question.Cues that give the speaker an immediate response include: Using verbal cues is the easiest and clearest way to show your interest in the conversation and your partner. How can you signal active listening? A distinction is made between verbal and nonverbal means that can be used to signal to your interlocutor that you are actively engaging in the conversation. This exercise helps you express active interest in what the other person has to say and make them feel hearda way to foster empathy and connection. A passive listener, on the other hand, does not engage in their partner’s statements. An active listener pays close attention to what their conversation partner is saying and comes up with a fitting response. Paul, MN: Jaico.Want to become a better listener now? For your conversation to be successful, you first need to understand the difference between active listening and passive listening. (n.d.), Communication in Organizations, St. (Eds) (2000), Using Student Teams in the Classroom: A Faculty Guide. Express genuine interest in the conversation of others?.Avoid being hostile towards views that differed from your own?.Keep an open mind, even if you found the points made by others disagreeable?.Repeat back the gist of, or summarise, the points of view expressed?.Jot down any details or points raised by others?.Actively try to remember the important facts or points made by others?.Allow speakers to completely state their thoughts or opinions without interrupting? The founder of talk therapy in medical psychology, Carl Ransom Rogers, sees three elements as the basis for Active Listening: Empathy and openness: Active.To identify ways in which you could improve your reflective listening, ask yourself, did you: How do I know when I’m using reflective listening effectively? Respond with acceptance and empathy, not with indifference, cold objectivity or false concern.Work to develop the best possible sense of the speaker's frame of reference while avoiding the temptation to respond from your own frame of reference.Try to understand the feelings reflected in what the speaker is saying, not just the facts or ideas being presented.Restate and clarify what the speaker has said don't ask questions or say what you feel, believe or want.Respond to what is personal in what's being said, rather than to impersonal, distant or abstract material.When practising reflective listening, you should: Reassure the other person that someone is willing to attend to their point of view and wants to help them express their thoughts.Help the other person clarify their thoughts.Increase the listener's understanding of the other person.The benefits of reflective listening are that it can: In reflective listening, the listener tries to clarify and restate what the other person is saying. Reflective listening appears deceptively easy, but it takes practice and skill to do well. Empathic listening requires that we accompany a person in her moment of sadness, anguish, self-discovery, challenge (or even great joy). The following handout may help students practise reflective listening skills during group work. Mirroring involves repeating key phrases back to the speaker ("I'm really upset that I missed my bus this morning." "You missed your bus.") Paraphrasing involves repeating a rephrased version of what they've said ("I'm really upset I missed my bus this morning." "You were upset about being late.") The two main techniques for practising reflective listening are mirroring and paraphrasing. 46) write, "When employing reflective listening, the question is not 'What can I do for this ,' but rather, 'How does this person see him or herself?'" It's a particularly useful skill for avoiding conflict within a group. Reflective listening is a communication skill by which students can increase their understanding of other people’s ideas, issues, approaches and concerns within the group.
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